FAQ

1. What is your minimum order quantity?

 

For stock,  even 1 pc is ok but prices change according to order quantities.

For cashmere style, our MOQ is 50 pcs per style.

For customized designs in normal material,  our MOQ is 200-300 pcs per style.

 

2. What is your manufacture ways?

 

We provide custom design production and stock. You can send us original sample to copy directly.

Or you can send us design photo with details.

Or you can directly choose designs from our web for easy&quick production.

 

3. Can you quote based on my picture?

 

Yes, we can quote based on your picture but can only send you estimated prices.

If we can get real sample, acurate prices will be sent.

 

4. What factors affect the prices?

 

Prices change according to different styles, workmanship, material, guage(weight), colors, sizes and order quantity.

 

5. Do you offer free samples?

 

Yes, we offer free pre-production samples&shipping samples if you directly place order to us.

Meanwhile we cover the shipping fees of these samples.

 

6. What is your sample cost? Is it refundable?

 

Usually our sample cost is 50 usd per style.

Cuz we need to buy material and have labor, time and factory management costs. Hope you can understand.

Yes, sample fee will be refund if you place bulk order( at least 300 pcs per style order quantity)

 

6. What is your payment terms&methods?

 

payment terms:

30% down payment by T/T and 70% balance finished before shipping

irrevocable L/C at sight

sale on credit(30%down payment and rest paid upon goods received)

payment methods:

T/T bank transfer

credit card

paypal

westernunion

 

7. How to ensure our money safety, goods quality and delivery time?

    How to solve after-sale problems?

 

We are pleased to introduce a new service to you provided by alibaba.

It's called TRADE ASSURANCE(to know more about it. pls click www.tradeassurance.alibaba.com)

which can provides buyers with a number of trade safeguards protect buyers payment to suppliers.

And to ensure suppliers fulfill their obligations regarding order deilvery and product quality.

If the supplier fails to ship your products on time or the product quality does not meet the standards set in your contract.

Alibaba.com will refund the covered amount of your payment.